As of: September 2022
Eberspächer is pleased to welcome you to this website, and we appreciate your interest in our company and our products.
I. Data protection
1. Controller and Data Protection Officer
Eberspächer Climate Control Systems Canada Inc.
6099A Vipond Drive
Mississauga, Ontario L5T 2B2
Phone: +1 800 387-4800
Eberspächer Climate Control Systems GmbH
Eberspächerstrasse 24, 73730 Esslingen, Germany
Phone: +49 711 939-00
Our Group Data Protection Officer can be contacted at the above postal address and by email at datenschutz[at]eberspaecher.com (heading: “attn. Data Protection Officer”).
2. Information on data processing for visitors to our website
We process personal data that are created when you visit our website, or which you provide in accordance with data protection laws.
You can always visit our website without providing personal data. Personal data are acquired solely for technical reasons when required for the use of our website or when you use certain features offered on our websites, such as contact forms. The personal data acquired are used to enable the desired features.
When you visit our website, our web servers save the following information as standard: the IP address that was assigned to you by your internet service provider, the website from which you arrived at our site, the web page you are visiting, possible downloads, the amount of data requested, search terms, and the date and time. These data are held for a period of three months. We use this information to identify and remedy possible security risks or website malfunctions. The legal basis for this data processing is Article 6(1)(f) GDPR (General Data Protection Regulation), according to which data processing is permissible for the protection of legitimate interests. Our legitimate interests are to ensure website functionality and ensure early detection and prevention of cyber attacks.
We also collect your data when you contact us using the contact form available on the website or in any other way. Unless specified otherwise in connection with the contact form, we will use this data only for the purpose of responding to your request and for technical administration. You may be asked to provide further personal data. These data are voluntary and will only be used by us to handle your inquiry. The legal basis for the processing of your data where use of the contact form is concerned is Article 6(1)(b) GDPR (General Data Protection Regulation), if the data are required for entering into or for the performance of a contract.
For the most part, these cookies enable you to use the features on the site, e.g. to retain form data (e.g. in a contact form) or to control what information is displayed (e.g. the cookie banner). Certain tools are required in order to operate our website. Use of these tools is based on our legitimate interests in accordance with Article 6(1)(f) GDPR, and allows us to personalize and streamline your website experience. In certain cases, these tools may also be necessary in order to fulfill a contract or to carry out pre-contractual activities, in which case we process your personal data in accordance with Article 6(1)(b) GDPR.
Other cookies enable analysis of website use for statistical purposes. They allow us to learn, for example, what content on our website is particularly relevant for our users and what devices are used to access the site. This allows us to make our website more interesting for our users. The information on the browsers and devices used allows us to adapt our site design to suit the most important browser types. We use these cookies only with your consent. Your consent is the legal basis for data processing in connection with analytics cookies (Article 6(1)(a) GDPR) and for the transfer of data to third countries (Article 49(1)(a) GDPR). You can revoke your consent by opening cookie settings and changing the relevant option. Access to and storage of information on devices are based on the laws implementing the ePrivacy Regulation for EU Member States.
We advise that under certain circumstances some of our websites have cookies that are not directly related to Eberspächer. If you visit a site with content that has been embedded by third parties (e.g. YouTube or Issuu), these third parties may have placed their own cookies. Eberspächer can neither influence the use of these cookies nor access them due to the way they function; they can only be accessed by those who have originally placed them there. Please refer to the websites of the third parties in question for more information.
4. Consent and your rights regarding privacy
Without your special consent, the personal data that you supply on Eberspächer’s website will only be used for the purpose provided (e.g. for preparing a bid), and for technical administration. Upon each data entry, we will inform you of its intended purpose and may ask for you for consent for its further use. In these cases, the legal basis for data processing is the consent pursuant to Article 6(1)(a) GDPR. Your consent is always voluntary, and you can revoke it at any time with effect for the future.
Furthermore, even if you consented, you may, at any time, object to your personal data being used for advertising or for market research and surveys, or request information about these stored data. You also have the option of having your personal data that you have stored with us corrected, blocked or erased at any time. To do this, please send a letter or email to the controller (I.). Please note that we exclude from erasure any data that we require for processing outstanding services or enforcing our rights and claims. This also applies to data we must keep in accordance with legal requirements. Such data are initially locked.
If the service providers named in this Statement process your data outside the European Union, we will ensure that these providers guarantee contractually or otherwise an equivalent level of data protection to that of the European Union. You can request a copy of this guarantee via the controller (I.).
You also have the right to request that we send you an electronic copy of any data that we process as part of a contract or based on your consent (this is called the right to data portability).
Finally, you have the right, at any time, on grounds relating to your particular situation, to object to the processing of your personal data based on Article 6(1)(e) GDPR (data processing in the public interest) or Article 6(1)(f) GDPR (data processing based on the balance of interests). If you object, we will only continue to process your personal data if we can demonstrate compelling legitimate grounds for doing so that override your interests, rights and freedoms, or if the processing is used to assert, exercise or defend legal claims. If we process your personal data for the purpose of direct marketing for the protection of legitimate interests based on a balance of interests, you also have the right to object to this at any time without stating your reasons.
6. Contact for privacy
If you have any questions regarding the processing of your personal data, you can contact us at any time at datenschutz[at]eberspaecher.com with your requests for information, suggestions or complaints. We will take care of your concern immediately. You also have the right to file a complaint with your Data Protection Authority.
II. Legal Notice on the website content
1. All rights reserved
Text, images, graphics, sound, animations and videos, and their arrangement on the Eberspächer website, are protected by copyright and other industrial property rights. The content of this website may never be copied, distributed, changed or made accessible to third parties for commercial purposes without Eberspächer’s consent. Furthermore, some Eberspächer websites contain images that are subject to the copyright of third parties.
Press images may only be used for editorial purposes within the scope of journalistic reporting on the Eberspächer Group, crediting the source as “Eberspächer”. Printing and publication are royalty-free. However, we would ask you to send us a sample copy in the case of print media and a brief notification in the case of electronic media (Internet). For any other use or commercial use of the images, you are required to obtain the prior written consent of the Eberspächer press office.
2. No guarantee
These websites have been compiled with the greatest possible care. Nevertheless, Eberspächer cannot provide any guarantee for the freedom from error and accuracy of the information contained. The information on these websites also represents no express and/or independently declared guarantee.
3. No license
Eberspächer wishes to present itself to you with an innovative and informative website. We hope you like this website as much as we do. The intellectual property contained within such as patents, trademarks and copyrights is protected. This website grants no license for the use of the intellectual property of Eberspächer or third parties.
Eberspächer assumes no responsibility for the website content of other companies or other third parties that are reached via links on our websites, as Eberspächer has no influence on such content. Eberspächer therefore expressly declares that it does not claim ownership of the content on the linked pages in any way. Sole liability for damages resulting from the use of third-party sites reached via these links lies with the provider of said sites. Affiliated companies have sole responsibility for the content of their websites. If you discover any illegal content in a specific online service accessed via a link on our website, we will disable the link immediately on notification. Please refer to the contact details provided in the Legal Notice.
5. Products and prices
Information on the scope of supply and services, appearance, prices, dimensions and weights of the products contained on the websites reflect the knowledge available at the time of the copy deadline and is based on the German market. We therefore expressly reserve the right to make changes. Prices quoted for contractual partners are non-binding price recommendations. Please contact the dealer of your choice to find out its current sales prices.
6. National versions
The international propagation of the world wide web requires that these web pages refer to products or services that are not – or not yet – available in countries outside Germany, or are available there under another name and in another version. Please check whether an agent is listed in your country and contact them directly if required.
© 2022 Eberspächer Gruppe GmbH & Co. KG, Esslingen, Germany for all pages of this website.